Refund Policy

Your satisfaction matters to us. If you're not fully happy with your purchase, here's how returns work:

• Eligibility: Unopened, unused products can be returned within 7 days of delivery.
• Non-returnable items: Due to hygiene reasons, opened or used skincare products cannot be returned unless defective or damaged on arrival.
• Damaged/incorrect items: If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund.
• Refund process: Once your return is received and inspected, approved refunds are processed to your original payment method within 5–7 business days.
• Return shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect.

To start a return, email support@orenzacosmetics.com with your order number.